Policies and guides for residents

Please find below a list of all our policies and guides. Just click on the link to view the document.

Allocation and Use of Bike Stores

Allocation and Use of sheds in Poole Town High Rise Blocks

ASB Policy

Asbestos Policy

Complaints Resolution Policy

Customer Insight Framework

Data and Information Sharing Policy

Decant Policy

Disabled Adaptation Procedure

Domestic Abuse Policy and Procedure

Final Eviction Procedure

Gas Safety & Servicing Policy and Procedures 2021

General Arrears Policy

Introductory Tenancy Policy

Mobility Scooter Procedure

Mutual Exchange Policy

PHP Fire Risk Assessment Policy

PHP Fire Safety Engagement Strategy

PHP Fire Safety Policy

Property Condition (Hoarding) Procedure

Record Retention and Disposal Guidance

Rent Setting & Payments Policy

UC & HB Claims Policy (plus Breathing Space)

Unacceptable Behaviour Policy
 

Health and Safety

H & S Policy 1 - Introduction and Policy Statement

H & S Policy 2 General Responsibilities

H & S Policy 3 General Arrangements

Bomb Threat Guidance

Construction Guidance

DSE Assessment Guidance

Needlestick Injury Guidance

Safe Moving, Handling and Lifting Guidance

Safer Driving at Work Policy

Stress Management Policy

Back