Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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Our Achievements

We're proud of what we do!

Poole Housing Partnership (PHP) is continually developing and improving the services that we deliver.

PHP has received accreditations for being a considerate employer and a customer focused organisation, that is constantly striving for excellence in everything that it does.


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Top 50 social landlords

We are proud to have been voted 28th in the nations Top 50 Social Landlords 2019!


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3-Star 'Excellent' Assessment

This accreditation was awarded by the Government Watchdog, the Audit Commission, following their inspections of PHP. This achievement means that PHP is officially rated as one of the best housing organisations in the UK.


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Customer Service Excellence Standard

For the past seven years, PHP has secured Customer Service Excellence accreditation. The criteria tests those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. 

The Government wants public services that are efficient, excellent, effective, equitable and empowering - with the customer always at the heart of service provision. With this in mind, Customer Service Excellence was developed to offer public services a practical tool for driving customer-focused change within their organisation. The standard is based on the following criteria:

  • Customer insight

  • The culture of the organisation

  • Information and access

  • Delivery

  • Timeliness and quality of service

For further details and information relating to performance & quality initiatives please contact the Performance and Communications Team, see the contact details to the right of this page.

Alternatively you can find out further information at the following website http://www.customerserviceexcellence.uk.com/

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Positive About Disabled People

The “two ticks” symbol, which we display, is awarded by Jobcentre Plus in recognition of our commitment to the employment, retention, training and career development of disabled employees. 




Contact Us

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Jackie Noyes,

Head of Business Support

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01202 127350
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