PHP provides an on-site service which consists of:
There is also an out of hour’s emergency lifeline service.
The support service includes:
Pre-agreed check calls and contact from your Housing Officer.
Advice and practical support regarding day-to-day tenancy matters and repairs.
Planned individual assessments, support plans and reviews to ensure you have the appropriate level of support and assistance.
Investigate complaints and anti social behaviour issues on the scheme.
Immediate assistance in an emergency.
Your Sheltered Housing Officers and support workers work from Monday to Friday and will make every effort to see you as and when required.