At PHP we have a group of residents who review our services and how we deliver them. This is known as Resident Led Scrutiny.
The Panel carry out 2 reviews per year and since 2015 they have been busy looking at:
Voids (how we manage our properties for relet)
Communication with residents
The Complaints Policy and Process
Customer satisfaction surveys
The gas servicing contract
Sheltered housing surgeries
They have made a number of recommendations to PHPs Board of Directors about ways to improve services and processes.
We are always looking for more residents to join our scrutiny panel.
To find out more Contact Sandra Willson, Resident Involvement Co-ordinator on 01202 118720 or email for more details.