Poole Housing Partnership Ltd
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Our resident involvement structure

Your feedback matters!

We know there is always room for improvement, which is why we’d love for you to have your say. Your input could influence the decisions we make!

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Board Member

Our Board of Directors has 9 members, 2 of which are tenants and leaseholders.

Find out more about our current Board Members.

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Resident Involvement Panel Member

We have 4 Resident Involvement Panels, each looking at different areas of our service:

  • Home
  • Neighbourhood and Community
  • Tenancy
  • Tenant Involvement and Empowerment

Each Panel meets just 4 times a year - could you spare a few hours to have your say? Read our related documents on the right, to find out more.   

 

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Working Group Member

We set up working groups when we have a project or task and its clear that a customer perspective is really important.

You might be asked to attend 2-3 meetings, join officers on site visits i.e., our annual programme of estate gradings, or attend a workshop. Could you spare a few hours to get involved?

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Resident Scrutiny Member

At PHP we have a group of residents who review our services and how we deliver them.  This is known as Resident Led Scrutiny.

The group are now undertaking their 4th review, this time looking at satisfaction with the services PHP provides by specifically gaining a better understanding of why we use resident satisfaction surveys, what data PHP collects from them and how it is used to either change or improve services.

The Scrutiny group is going from strength to strength, with the PHP Board accepting 17 of their recommendations in respect of the voids service back in January 2017, 9 recommendations relating to how PHP communicates with residents in January 2018 and most recently, a further 9 recommendations resulting from the group’s scrutiny of PHPs complaints process.

If you would like to know more about resident led scrutiny or get involved in the next review, contact Sandra Willson, Resident Involvement Co-ordinator on 0800 652 3900.

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