Poole Housing Partnership Ltd
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Report a repair


Please be aware that the 'Report a Repair Service' is for Non-Emergency Repairs Only
If your issue is an Emergency, please call our Customer Services Team on 0800 652 3900 to ensure it is dealt with at the earliest opportunity.


Please read

With restrictions now lifted on all home visits, our Repairs & Maintenance Team is currently dealing with an unprecedented workload as they clear the back log of jobs recorded during lockdown. Unfortunately, this means there will be a two to three week wait before a surveyor can visit your home and any actions/updates following the visit will be on a twenty-day response time.

We are working through the backlog as quickly as possible and appreciate your patience throughout this time. 


We are currently experiencing problems obtaining certain materials. Whilst we encourage you to continue reporting repairs, please be aware that you are likely to experience some delay, if any of the following items are required:

  • Fans
  • Plaster
  • Cement
  • Roof tiles
  • Bricks
  • PVC Windows
  • Timber
  • Mopstick Handrails

Thank you in advance for your patience and continued support of the Customer Services Team in helping us to manage this situation.


You can let us know of repairs that are required to your home by completing the form below, please complete the form as fully as possible. Once you have completed all of the required sections click the "Submit" button at the bottom of the form.

Mandatory field

Report a repair
Please select, from the options below, where the fault/problem is located:
Please tick the box below if you are a member of staff reporting the repair
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