Our handbook contains lots of useful information about the repairs service that we provide to you as a tenant. We suggest you take a few minutes to familiarise yourself with the Handbook. It provides a handy reference guide, with useful contact information. Inside you will find information on: How to report a repair What happens when you contact us Appointment time slots available to you What we will do Your responsibilities for repairs Our response times Recharges Gas safety advice 'Handy Hints' section ...and much, much more useful information about how to identify the problem, what the repairs service can provide for you, and advice on how we can help you to take care of your home. Should you require a replacement please call us on Freephone 0800 6523900 and we will be happy to arrange for one to be sent to you.