If your windows have two panes of glass and there is condensation in between, this means the seal has broken and the whole unit needs to be replaced.
Once reported your repair will be placed on a waiting list until a number of units are needed, so there may be a small delay until the unit is replaced.
By saving all these units up and placing one large order PHP gets the best price for ordering in bulk and makes considerable savings, which can then be used, for other repairs.
Once the order has been raised, the contractor will make an initial appointment to attend, to measure the glass. Once measured they will make a further appointment to return and fit the new glass.