We hope that you would have seen in our summer edition of At Home magazine, that we have appointed MD Group as the new Response Repairs contractor with effect from 1st August 2019.
You can report a repair in a number of ways:
Online: Report A Repair
Email: Repairs Helpdesk
Telephone: 0800 652 3900
If you are experiencing any issues or have any concerns, please do not hesitate to contact us.
It is important that you understand who you allow into your home, so please take the time to read the leaflet from MD Group and remember to always ask contractors to show you their ID.
We are delighted to be working in partnership with MD Group to continue delivering a quality repairs service.
Why have we changed?
As the contract for Response Repairs, Voids, Disabled Adaptations, Minor Package Works & Planned Electrical Upgrades was coming to an end, we were required to put this out for re-tender. Spectrum Property Care Ltd had already advised that due to their own internal organisation restructure, they would not be tendering for the work, so a change in contractor was inevitable.
Following a rigorous selection process which involved PHP residents, MD Group was chosen. They work with similar sized ALMOs and have a strong focus on providing excellent customer care.