Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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Repairs, alterations and upkeep of your home



With restrictions now lifted on all home visits, our Repairs & Maintenance Team is currently dealing with an unprecedented workload as they clear the back log of jobs recorded during lockdown. Unfortunately, this means there will be a two to three week wait before a surveyor can visit your home and any actions/updates following the visit will be on a twenty-day response time.

We are working through the backlog as quickly as possible and appreciate your patience throughout this time.

If you have an urgent repair, please contact our helpdesk on 0800 652 3900.


COVID-19: Contractors Working in PHP Properties

To keep everyone safe, whenever contractors/staff visit your property, they must follow the guidance in PHP’s Coronavirus (COVID-19) Working in Tenanted Properties Procedure. 

If you have any queries or concerns regarding this, please contact the Compliance Team on 01202 264435 or email: comments.php@bcpcouncil.gov.uk

Click here to view.



Due to Health and Safety legislation, our staff have the right to cancel an appointment if their working conditions are deemed detrimental to their health. This includes a smoky atmosphere. To reduce the likelihood of this happening, you should not smoke within the property for the duration of their attendance and for at least one hour before the scheduled appointment slot.


Our Repairs Helpdesk is responsible for the day to day maintenance of all council properties across Poole.

Report It

You can report a repair at anytime via our secure online form 'Report a Repair'. You can also report a repair during office hours to the Repairs Helpdesk or, if you live in a sheltered scheme, you can report it to your Sheltered Housing Officer. 


Monday - Thursday: 8.30-17.00
Friday: 8.30-16.30


Monday - Thursday: 9.00-17.00
Friday: 9.00-16.30

For all emergency repairs outside our normal hours call our Freephone number 0800 50 60 50

For all Gas Servicing and Breakdown enquiries please call P H Jones on 0800 389 7312. To reschedule or book new appointments you can now email PHPAppointments@phjones.com. Please ensure you have gas on the meter and the thermostat is turned up.

Before you give PHJones a call, check out their troubleshooting guide. You may find the information you need to get your system up and running.

Michelle ID pic.jpg

Always ask for ID

All works are carried out using only registered contractors to ensure the safety of our customers and their homes.  All PHP staff and our contractor teams carry identification badges. To protect your security and peace of mind, all operatives and staff will show their ID badges before entering your home.

Should you have any doubts about the authenticity of a card, or cardholder, please call us immediately on our Helpdesk number, see the contact details to the right of this page.   

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