IMPORTANT - PLEASE READ
COVID-19: Contractors Working in PHP Properties
To keep everyone safe, whenever contractors/staff visit your property, they must follow the guidance in PHP’s Coronavirus (COVID-19) Working in Tenanted Properties Procedure.
If you have any queries or concerns regarding this, please contact the Compliance Team on 01202 264435 or email: firstname.lastname@example.org
Click here to view.
Condensation and Mould
With the long winter nights and temperatures dropping outside, you may notice condensation on your windows and across cold surfaces
in your home. Moisture is caused by everyday living, from cooking to having a shower. Although moisture may seem harmless, if left, it could lead to black spot mould and health problems. Take a look
at our top tips below, to help keep you and your home healthy.
OUR POLICY REGARDING SMOKING
Due to Health and Safety legislation, our staff have the right to cancel an appointment if their working conditions are deemed detrimental to their health. This includes a smoky atmosphere. To reduce the likelihood of this happening, you should not smoke within the property for the duration of their attendance and for at least one hour before the scheduled appointment slot.
Our Repairs Helpdesk is responsible for the day to day maintenance of all council properties across the Borough of Poole.
You can report a repair at anytime via our secure online form 'Report a Repair'. You can also report a repair during office hours to the Repairs Helpdesk or, if you live in a sheltered scheme, you can report it to your Sheltered Housing Officer.
OFFICE OPENING HOURS
Monday - Thursday: 8.30-17.00
TELEPHONE CONTACT HOURS
Monday - Thursday: 9.00-17.00
For all emergency repairs outside our normal hours call our Freephone number 0800 50 60 50
For all Gas Servicing and Breakdown enquiries please call P H Jones on 0800 389 7312. To reschedule or book new appointments you can now email PHPAppointments@phjones.com. Please ensure you have gas on the meter and the thermostat is turned up.
Before you give PHJones a call, check out their troubleshooting guide. You may find the information you need to get your system up and running.
Always ask for ID
All works are carried out using only registered contractors to ensure the safety of our customers and their homes. All PHP staff and our contractor teams carry identification badges. To protect your security and peace of mind, all operatives and staff will show their ID badges before entering your home.
Should you have any doubts about the authenticity of a card, or cardholder, please call us immediately on our Helpdesk number, see the contact details to the right of this page.