Current Covid restrictions are affecting our Repairs & Maintenance Team from being able to attend properties in our usual timescales. Please be aware that there could be a one to two week wait before a surveyor can visit your home. Following the visit, you should receive an update within ten working days either from us or our contractors. As our contractors are facing the same difficulties in obtaining the required labour and availability of materials, this could result in a longer lead in for appointments and completion of repairs.
We are working through the backlog as quickly as possible and appreciate your patience throughout this time.
If you have an urgent repair, please contact our helpdesk on 0800 652 3900.
COVID-19: Contractors Working in PHP Properties
To keep everyone safe, whenever contractors/staff visit your property, they must follow the guidance in PHP’s Coronavirus (COVID-19) Working in Tenanted Properties Procedure.
If you have any queries or concerns regarding this, please contact the Compliance Team on 01202 264435 or email: email@example.com
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OUR SMOKING POLICY
Due to Health and Safety legislation, our staff have the right to cancel an appointment if their working conditions are deemed detrimental to their health. This includes a smoky atmosphere. To reduce the likelihood of this happening, you should not smoke within the property for the duration of their attendance and for at least one hour before the scheduled appointment slot.
Our Repairs Helpdesk is responsible for the day to day maintenance of all council properties across Poole.
You can report a repair at anytime via our secure online form 'Report a Repair'. You can also report a repair during office hours to the Repairs Helpdesk or, if you live in a sheltered scheme, you can report it to your Sheltered Housing Officer.
OFFICE OPENING HOURS
Monday - Thursday: 8.30-17.00
TELEPHONE CONTACT HOURS
Monday - Thursday: 9.00-17.00
For all emergency repairs outside our normal hours call our Freephone number 0800 50 60 50
For all Gas Servicing and Breakdown enquiries please call Ecosafe on 0800 090 3763.
Always ask for ID
All works are carried out using only registered contractors to ensure the safety of our customers and their homes. All PHP staff and our contractor teams carry identification badges. To protect your security and peace of mind, all operatives and staff will show their ID badges before entering your home.
Should you have any doubts about the authenticity of a card, or cardholder, please call us immediately on our Helpdesk number, see the contact details to the right of this page.