If you have arrears, you should contact the Income Team on 01202 264440 or 0800 652 3900, to discuss your arrears and make arrangements to clear the outstanding balance.
If you cannot clear the arrears all at once, you may be able to make an arrangement to clear your arrears in weekly or monthly instalments with your ongoing rent payments.
If this will cause difficulties, the Income Team can also get you some help with any issues that may be affecting your ability to pay. We could book you a free appointment with a specialist debt adviser and also refer you to the Your Money team who can check if you are receiving your maximum benefit entitlement.
Housing Benefit Helpline
Citizens Advice website