If you have arrears, you should contact the Rents Team on 01202 264440 to discuss your arrears and make arrangements to clear the arrears balance.
If you can not clear the arrears all at once you may be able to make an arrangement to clear your arrears in weekly or monthly instalments with your ongoing rent payments.
If you will have difficulty in paying your rent or making an arrangement to clear your rent arrears, the Rents Team can also get you some help with any issues that may be affecting your ability to pay.
We could book you a free appointment with a specialist debt advisor. We could also refer you to our Your Money team who can check if you are receiving your maximum benefit entitlement.
Housing Benefit Helpline
Citizens Advice website