Poole Housing Partnership Ltd
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How to pay

Please note that we no longer take cash payments. 

From 1st December 2020, PHP will not be able to accept cheque payments. This is because the current situation is preventing us from being able to carry out the necessary banking arrangements. Any cheques received after 1st December will be returned uncashed to the sender. 

If you are currently using cheques for your payments, please can you change your payment method to one of the alternatives highlighted below. If you have any problems regarding this, please don’t hesitate to give us a call.

Allpay App

Direct Debit

Standing Order

Over the internet

Swipe card (at Paypoint outlets)

Over the phone with a credit or debit card 

How to pay your rent

By Direct Debit (recommended method)

We are now able to offer Direct Debits on any day of the month and for any period; weekly, 4 weekly, monthly etc. To set up a direct debit just call us with the name of your bank, your bank account number and your sort code. 

Once set up no further action is required by you. Any change in your payment amount is notified to you in plenty of time to ask us about it before we request it from your bank. You can download a direct debit form opposite.

Standing Order

To set up a Standing Order, you need to contact your bank. You will need to advise them of our bank details which are:

Barclays Bank

BCP Council - Income

Account Number:  20627437

Sort Code:  20-68-95

You will need to quote your 12 digit rent/service charge account reference number so that we can allocate your payments to your rent/service charge account when they come through to us.

You will also need to tell the bank how much you need to pay and the frequency of the payments.

If your rent/service charge changes, for example in the new financial year or because of a change to your Housing Benefit entitlement, you are responsible for making the changes to your payments by updating the payment details with your bank.


Payment can be made using a credit or debit card via the BCP Council secure web site here.

You will need the following information:

- Rent/service charge account number

- Rent/service charge account name

- Address

- Postcode

Payment Cards

Swipe card

Unless you have asked to pay by direct debit, a plastic payment card is automatically provided for you to make payment at any post office or PayPoint outlet. You will not be charged for this service, but payment must be made in cash.

From spring 2021 Allpay will be introducing degradable swipe cards. The new card will have exactly the same technical properties and physical characteristics as the current PVC cards, but under the correct conditions (i.e. compost bin), the plastic contents will decompose.

As part of this project, Allpay is also rolling out the next generation of magstripe materials. This will retain information for longer, be even less susceptible to interference and will ensure accuracy at the outlet terminal. The magnetic tape occupies the reverse of the swipe card and retains important information associated with making a payment.

If you lose your card, please contact us on 0800 652 3900 to request a new one. The card does not hold any details other than your name and reference number so there is no need to worry about cancelling your lost swipe card.

By telephone

We can take your payment over the phone if you have a credit or debit card. For your convenience we have an automated system which is available 24 hours a day, 7 days a week. The number for the 24 hour automated payment line is 01202 672932. You will need your credit or debit card and your 12 digit rent/service charge account reference number.

If you pay your rent by credit/debit card, your bank statement/online account may now show payments as being made to ‘Stour Valley Enforcement.' Please rest assured that your payments do still come to PHP and there is no cause for concern.

Contact Us

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Income Team
Phone icon
 01202 817216

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