Poole Housing Partnership Ltd
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How to pay

Cash Payments at Beech House

Please note that we are no longer able to take cash payments at our offices. We still accept cheques which you can either post to us, or put through the external letterbox at Beech House. Please remember to include your rent reference number and address on the back of the cheque. We offer a wide range of other payment options, please see below for details.

Allpay App

Direct Debit

Standing Order

Over the internet

Swipe card (at Paypoint outlets)

Over the phone with a credit or debit card

By posting a cheque


How to pay your rent

By Direct Debit (recommended method)

To set up a direct debit just let us know your bank details. We need the name of the bank, your bank account number and your sort code. You also have the option of the direct debit payment being taken from your bank on the 1st or 10th of each month.

Once set up no further action is required by you. Any change in your payment amount is notified to you in plenty of time to ask us about it before we request it from your bank. You can download a direct debit form opposite.

Standing Order

To set up a Standing Order, you need to contact your bank.  You will need to advise them of our bank details which are:

Barclays Bank

Bournemouth, Christchurch and Poole Collection Account

Account Number:  20627437

Sort Code:  20-68-95

You will need to quote your 12 digit rent/service charge account reference number so that we can allocate your payments to your rent/service charge account when they come through to us.

You will also need to tell the bank how much you need to pay and the frequency of the payments.

If your rent/service charge changes, for example in the new financial year or because of a change to your Housing Benefit entitlement, you are responsible for making the changes to your payments by updating the payment details with your bank.


Payment can be made using a credit or debit card via the Bournemouth, Christchurch and Poole secure web site here.

You will need the following information:

- Rent/service charge account number

- Rent/service charge account name

- Address

- Postcode

Payment Cards

Swipe card

Unless you have asked to pay by direct debit, a plastic payment card is automatically provided for you to make payment at any post office or PayPoint outlet. You will not be charged for this service, but payment must be made in cash.

If you lose your card, please contact us on 01202 264440 to request a new one. The card does not hold any details other than your name and reference number so there is no need to worry about cancelling your lost swipe card.

By telephone

We can take your payment over the phone if you have a credit or debit card. For your convenience we have an automated system which is available 24 hours a day, 7 days a week. The number for the 24 hour automated payment line is 01202 672932. You will need your credit or debit card and your 12 digit rent/service charge account reference number.

You can also call the Rents Team direct on 01202 264440 during office hours and they can take a payment over the phone for you.

Paying by Post

Cheques should be made payable to BCP Council (Collection Account), with your 12 digit rent/service charge account reference number and address written on the back. These can be sent to:

Rents Team
Poole Housing partnership
Beech House
28-30 Wimborne Road
BH15 2BU


Financial Services
Bournemouth, Christchurch and Poole Council
PO Box 722
Civic Centre
BH15 2YE

(please do not send cash through the post)



Contact Us

Contact icon
Rents Team
Phone icon
01202 264440

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