Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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Your rent and other charges

Rent payments

If you pay your rent to PHP by credit/debit card, your bank statement/online account may now show payments as being made to ‘Stour Valley Enforcement.' Please rest assured that your payments do still come to us and there is no cause for concern.


Income changes - September 2021

Please don’t forget that at the end of September, Universal Credit payments will be reduced by £20 per week. If you are worried about how this might impact you and your family, you may find the contact details below useful:

Your Money Team
To check you are claiming all you are entitled to

Tel: 01202 817218
Email: yourmoney@bcpcouncil.gov.uk

Income Team
To discuss your rent account and any existing arrangements

Tel: 01202 817216
Email: rent.php@bcpcouncil.gov.uk


For Debt Advice, please contact:

Citizens Advice ‘Let’s Talk Money’
Tel: 01202 985104 (Mon-Fri 10.00am – 4.00pm)

Tel: 0800 138 1111

Faithworks Wessex
Tel: 01202 429037


For more information about service charges visit our Leaseholder Service Charges page. 

Find out what we do to prevent fraud.


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