Poole Housing Partnership Ltd
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Your rent and other charges

May 2022

Please note that due to the closure of Poole Civic Centre, BCP Customer Services Team are now operating from Beech House. From Monday 16th May, reception opened for BCP Council customers. However, we would ask PHP residents to continue to contact the PHP Income Team either by telephone or email, for any rent enquiries.

Rent Update 2022

On February 22nd, BCP Council agreed the rent and charge increases for homes and garages for the coming financial year (2022-23). You will be receiving a letter from us shortly giving formal notice of your new individual charges. However, we can confirm that the percentage increases are as follows:

Rent will be increasing by 4.1%

Warden Charges and Support charges by 3.1%

Heating charges and communal supply charges by 22.6%                                  
We recognise that these are significant increases at a time when the cost of living is going up for many people. Unfortunately, we have to increase charges to reflect the costs that we are having to meet. This is particularly true regarding utility costs.

If you are struggling with your rent or with finances in general, we are here to help. Our award winning ‘Your Money Team’ offer all PHP residents, free and confidential advice on Welfare Benefits and day to day money management. We also have a Support Team who are here to help you maintain your tenancy. They can carry out an assessment of the support you need, assign a Support Officer to you, and agree a clear plan of how you will work together to ensure you tenancy is maintained.

Please contact us if you are worried about money and need any help. Email: rent.php@bcpcouncil.gov.uk or call 01202 817216.


Take a look at our helpful information sheet which contains lots of local resources and advice.


Find out what we do to prevent fraud.


For more information about service charges visit our Leaseholder Service Charges page. 


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