Please note that during the current situation, rent payments are still due. We appreciate that this may be difficult and encourage you to contact us if you have any concerns.
If your circumstances have changed for any reason and this includes the Coronavirus outbreak, you may be entitled to additional financial help. If you think this applies to you, please contact Stour Valley Poole Partnership on 0345 034 4569 for information about housing benefit and the Department of Work & Pensions on 0800 328 5644 about a Universal Credit claim.
Due to staff shortages our telephones are currently very busy, so where possible, please email the Income Team at: firstname.lastname@example.org and they will call you back.
If you have any queries or concerns regarding payments, please call the Income Team on 0800 652 3900.
The collection of rent and other charges is managed by our Income Team.
The team can offer advice on the best ways to pay your rent and what to do if you are having difficulties in paying your rent.
You can find information about:
- How and when to pay your rent
- What to do if you have rent arrears or are having difficulties paying your rent
What Poole Housing Partnership will do if you do not clear your rent arrears
Information for former tenants who have a credit or debit balance on their former accounts
Information about garage rents
What your rent money is used for and other facts and figures about your rent
For more information about service charges visit our Leaseholder Service Charges page.
Find out what we do to prevent fraud.