Access to our services is quick, easy and convenient, you can now complete a lot of our forms online.
If you have any problems submitting a form please contact our Comms Team on 0800 652 3900 who will be able to help you.
I wish to make a complaint
If you feel we have failed to respond to your request reasonably or to your satisfaction, please complete our complaints form.
I wish to view my personal data
You have the right to make a Subject Access Request to see what data we hold about you.
Report a repair
You can let us know of repairs that are required to your home.
Please be aware that the 'Report a Repair Service' is for Non-Emergency Repairs Only. If your issue is an emergency, please call our Customer Services Team on 0800 652 3900 to ensure it is dealt with at the earliest opportunity
Report an incident
Please use this form to report an incident.
If you are reporting a hate crime or any incident involving actual violence, you should telephone our Helpdesk immediately on our freephone number 0800 652 3900 or the police.
Pay my rent
Use this facility to pay your rent online.
Please leave your comments, compliments or ask us a question.
Reporting housing fraud
Please advise us of any incidents of housing fraud that you may be aware of.
Request a form
Some of our forms require a signature so cannot be completed online. However you can request the following forms:
-Change of circumstances notification
-Mutual exchange application
Planned works form
To find out if your property could be due an upgrade. Please fill in your details and tick the relevant box/s.
Tenant moving-in inspection form
Please complete this form within 2 weeks of moving into your home, if you would like us to carry out any necessary repairs.
PH Jones satisfaction survey
Tell us what you thought of your gas repair or annual gas boiler service and you could win a £50 shopping voucher!