Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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Do it online

Access to our services is quick, easy and convenient, you can now complete a lot of our forms online.

If you have any problems submitting a form please contact our Comms Team on 0800 652 3900 who will be able to help you. 

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I wish to make a complaint 
If you feel we have failed to respond to your request reasonably or to your satisfaction, please complete our complaints form.

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I wish to view my personal data

You have the right to make a Subject Access Request to see what data we hold about you.

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Report a repair 
You can let us know of repairs that are required to your home.

Please be aware that the 'Report a Repair Service' is for Non-Emergency Repairs Only. If your issue is an emergency, please call our Customer Services Team  on 0800 652 3900 to ensure it is dealt with at the earliest opportunity

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Report an incident 

Please use this form to report an incident.

If you are reporting a hate crime or any incident involving actual violence, you should telephone our Helpdesk immediately on our freephone number 0800 652 3900 or the police.

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Pay my rent
Use this facility to pay your rent online.

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Feedback Form
Please leave your comments, compliments or ask us a question. 

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Reporting housing fraud
Please advise us of any incidents of housing fraud that you may be aware of.

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Request a form
Some of our forms require a signature so cannot be completed online. However you can request the following forms:

-Alterations application
-Change of circumstances notification
-Diary sheets
-Garage application
-Mutual exchange application

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Planned works form    
To find out if your property could be due an upgrade. Please fill in your details and tick the relevant box/s.

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Tenant moving-in inspection form 
Please complete this form within 2 weeks of moving into your home, if you would like us to carry out any necessary repairs.

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PH Jones satisfaction survey

Tell us what you thought of your gas repair or annual gas boiler service and you could win a £50 shopping voucher!

Contact Us

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Comms Team

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0800 652 3900
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