Poole Housing Partnership Ltd
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My PHP account

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Our new online service! 

Residents can now manage their tenancy safely and securely at a time to suit them. 

Over the coming months, you will receive an invite letter. This will explain how to set up an account, along with confirmation of your Tenancy Reference Number and Activation Code. Just click on the green 'My PHP Account' button on the home page and follow the instructions to register or login.

Residents will be able to:

  • View their rent/leasehold account balance and their recent payments and charges
  • Make payments online
  • View repairs at their property and any future appointments
  • Request repairs online
  • View their personal details
  • View basic details about their tenancy

Please note that an account cannot be opened without the Tenancy Reference number and Activation Code contained in your letter.

For helpful hints and tips, read our FAQs.


Please note this is an optional online service. You can still continue to pay your rent by existing methods or speak to a member of PHP on 0800 652 3900

We recommend the following minimum system requirements: 

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You may still be able to use devices operating over the Android platform but performance may be hindered. 

The following web browsers are currently supported: 

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