Poole Housing Partnership Ltd
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Corona Virus - PHP Service Updates

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Please see the latest information regarding our services below:


During these times when we are all living a little differently, PHP is noticing an increase in calls about noise. It's a shame when this causes problems between neighbours and like you, we want to avoid these turning into formal complaints. We are asking everyone to please have a think about neighbours at this time and to keep noise volume from things like TV, radio and outdoor activities to a reasonable level.

We would encourage you to speak to your neighbours where appropriate and safe, which can often resolve matters more efficiently and effectively. If you feel uncomfortable about doing this, or you are experiencing ongoing antisocial behaviour, or have a case under investigation, please email your Housing Officer at: housingofficers.php@bcpcouncil.gov.uk or call us on 0800 652 3900

For more information, click here.

Gas Servicing

Annual gas safety checks are really important and save lives. Please allow PH Jones access to carry out this essential work.

To ensure everyone’s safety during the visit, PH Jones will carry out the following procedures:

  • Before the appointment, they will check to see if anyone in your home is self-isolating, shielding or has been in contact with someone who’s been diagnosed with Coronavirus before attending
  • You will be asked to keep your distance and stay in another room whilst work is being carried out
  • Engineers will wear protective clothing whilst in your home and use a hand sanitiser before coming in and when leaving
  • All surfaces of the boiler and other appliances, such as fires and cookers will be wiped down with an antibacterial cleaner

If you have any questions or concerns about your gas safety check, please contact us on 0800 652 3900.

Housing Officers

Our officers may not be able to carry out any home visits at the moment, but they are still here to help you. To find out who your Housing Officer is, please click here. You can contact them by email at: housingofficers.php@bcpcouncil.gov.uk or call 0800 652 3900.

They are currently dealing with the following:

  • ASB cases
  • Tenancy breaches
  • Mutual exchange processing (no visits)
  • Successions (no visits)
  • Tenancy changes
  • Relationship breakdown advice
  • Domestic Violence
  • Estate issues
  • Estate grading (from July)
  • External property issues
  • Access issues
  • Gas servicing access
  • Consultation for neighbourhood improvements/block agreements (no meetings)
  • Nominations, viewing and signups
  • New tenant visits (by phone)
  • Welfare issues
  • Advice on moving to more suitable accommodation
  • Boundary issues (no visits)
  • Right to buy (no visits)

At the moment they won't be carrying out:

  • Community engagement/events
  • Tenancy review visits
  • Skip days
  • Property decants

Sheltered Housing Officers

Although Sheltered Housing Officers (SHO) will not be working on site, they can still be contacted. Click here to find the SHO for your scheme.

SHOs will be making courtesy calls to all sheltered residents every two weeks and if you receive welfare calls on a regular basis, these will continue.

The following services will also be provided:

• An SHO will give access to emergency services or check on someone’s welfare where a concern has been raised

• Referrals will be made to voluntary groups to assist with prescription collections, food parcel deliveries and financial concerns, for sheltered residents requiring support. We can also arrange delivery of ready meals where necessary

• A befriending service will be offered to match sheltered residents who feel isolated with other residents

If you don’t get a response from your SHO, please contact Beech House, on Freephone 0800 652 3900 or contact BCP Council’s Operation Centre on 01202 733254/733255.

In the event of an emergency, please continue to push the red button OR your pendant.

Support Team

The team is here to support you in maintaining your tenancy, if you have identified support needs. Although they are not carrying out any home visits at the moment, they can still take referrals and make assessments over the phone. They are also making regular welfare calls to vulnerable residents and helping to deliver food parcels.

You can email the team at: phpsupportteam@bcpcouncil.gov.uk


Moving Home

If you would like to be considered for social housing in Poole, you will need to register with Dorset Homechoice. Once you have joined, you will then be able to check your online account for advertised properties you are eligible for.

Please note that in line with current social distancing advice from the government, Dorset Homechoice will only be accepting online applications. To find out more and how to apply, click here

Mutual Exchanges (Swapping your home)

PHP to PHP property exchanges are taking place. Find out how to apply here.

Please note: Exchanges involving external landlords are still subject to delay. 

Project Admiral

Drake, Grenville, Nelson & Rodney Court

For all the latest information regarding the refurbishment, please click here.

Right To Buy

Click here to find out if you can apply and what you will need to do. Please note that the process could take a little longer due to the current situation.


Please note that Beech House will not be open to the public for the foreseeable future.

You can contact us on our freephone number: 0800 652 3900.

You can also email any of our teams directly:

Sheltered: ShelteredHousingTeam@bcpcouncil.gov.uk

Housing: housingofficers.php@bcpcouncil.gov.uk

Repairs: RepairHelpdesk@bcpcouncil.gov.uk

Rents: rent.php@bcpcouncil.gov.uk

General: comments.php@bcpcouncil.gov.uk


If you are worried about paying your rent because your household income has reduced, or you have been advised to self-isolate due to the Coronavirus outbreak, then please speak to our Rents Team who are here to try and help you. 

You can email your contact details including your address and telephone number, to: rent.php@bcpcouncil.gov.uk and a member of the team will call you back. We're also available Monday to Friday on 0800 652 3900.

Please note that we are no longer able to take cash payments at Beech House. We still accept cheques which you can either post to us, or put through the external letterbox at Beech House. Please remember to include your rent reference number and address on the back.

For more payment options, click here.



Due to the ongoing COVID-19 pandemic, we are currently experiencing problems obtaining certain materials. Whilst we encourage you to continue reporting repairs, please be aware that you are likely to experience some delay, if any of the following items are required:



Roof tiles


PVC Windows


•Mopstick Handrails

It will take some time for us to catch up on all the repairs, but we will get them completed as soon as we can.

To ensure everyone’s safety during a repair, we have put the following processes in place.

When you report a repair, we will:

  • Check if anyone in your home is self-isolating, shielding or has been in contact with someone who’s been diagnosed with Coronavirus before attending
  • Ask you and your household to keep your distance and stay in another room whilst the repair is being carried out
  • Engineers will wear protective clothing whilst in your home and use a hand sanitiser before coming in and when leaving
  • Engineers will wipe down work spaces with an antibacterial cleaner before and after they have completed the work

If you have any queries or concerns, please call our Customer Service Advisors on 0800 652 3900.

Planned Works

External works have been planned for the following areas:

Fire doors replacements to take place from now onwards

  • Selby Close
  • Knowlton road (Canford Gardens)
  • Stanley Pearce House
  • Davis Court
  • Lake Avenue
  • Poole Town blocks


Dale Close
Works currently being carried out

South Road Blocks
Sept - Mar 2021 

New window installations

Raleigh Road
South Park Road
Hawkins Road
Works currently being carried out

Bedford Road North & South
Belben Road
Sept - Mar 2021 

Electrical upgrades

Willow Park

The contract went out to tender, which has now ended. Once the contractor has been chosen, works will commence.

External decoration to blocks

Dale Close, Dale Valley Road, Hinchliffe Close, Lagland Street 
Aug - Dec 2020

Skinner Street & Sherrin Close
Oct -Mar 2021 

Internal decoration to blocks

Ralph Jessop Court 
Works currently being carried out 

Hamworthy Lodge
Oct - Mar 2021

South Road
Works currently on hold 

Willow Park
Awaiting quotations

Whilst contractors are working on site, all social distancing guidelines will be followed. If any works are carried out internally, suitable notice will be given to carers and Sheltered Housing Officers. The contractor will ensure all areas are wiped clean once works have been completed.

Windows and Doors

Paramount will be carrying out a phased start-up of window and door replacements during June and July and will contact you before they visit your home, to explain how this will be carried out whilst keeping you and their staff safe at all times.


PHP is here to support you as much as possible. Although your usual officers aren’t out and about at the moment, they are still available on the phone.

We know that some residents may be finding it hard to obtain essential medication and food, so we have put together a list of contact numbers for local community groups and voluntary services. Please click here for details.

During these challenging times, we also know there may be residents on reduced incomes who are struggling for food at the moment. Please contact us if you or someone you know needs help. We can supplement your shop with a weekly food parcel delivered to your door. Call Claire Wade, PHP Wellbeing and Inclusion Officer, on 07824 521246 or email: claire.wade@bcpcouncil.gov.uk

if you have any queries or concerns, please do not hesitate to contact us on freefone 0800 652 3900.

Your Money Team

The team can discuss which benefits are available to you, particularly if you have had a change of circumstances due to the pandemic. Although they are not carrying out any home visits at the moment, they can still talk to you over the phone about your situation and advise.

You can email the team here.

Contact Us

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Poole Housing Partnership
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0800 652 3900
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