Poole Housing Partnership Ltd
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Corona Virus - PHP Service Updates

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PHP's roadmap out of lockdown

Read our four-stage plan, which details how we will be returning to normal services in line with Government guidance.


COVID-19: Contractors Working in PHP Properties

To keep everyone safe, whenever contractors/staff visit your property, they must follow the guidance in PHP’s Coronavirus (COVID-19) Working in Tenanted Properties Procedure. 

If you have any queries or concerns regarding this, please contact the Compliance Team on 0800 652 3900 or email: comments.php@bcpcouncil.gov.uk

Click here to view.

All services will become fully operational from 19th July 2021.

Although the wearing of face masks will be optional from this date, PHP recommends that masks are worn by staff when out on site. If a resident requests that a mask is worn, then staff will do so. 



Please note that Beech House will not be open to the public for the foreseeable future.

You can contact us on our freephone number: 0800 652 3900.

You can also email any of our teams directly:

Sheltered: ShelteredHousingTeam@bcpcouncil.gov.uk

Housing: housingofficers.php@bcpcouncil.gov.uk

Repairs: RepairHelpdesk@bcpcouncil.gov.uk

Rents: rent.php@bcpcouncil.gov.uk

General: comments.php@bcpcouncil.gov.uk



Please be aware that our online 'Report a Repair Service' is for Non-Emergency Repairs only. If your issue is an Emergency, please call our Customer Service Team on 0800 652 3900 to ensure it is dealt with at the earliest opportunity.

Due to the ongoing COVID-19 pandemic, we are currently experiencing problems obtaining certain materials. Whilst we encourage you to continue reporting repairs, please be aware that you are likely to experience some delay, if any of the following items are required:



Roof tiles


PVC Windows


•Mopstick Handrails

With restrictions now lifted on all home visits, our Repairs & Maintenance Team is currently dealing with an unprecedented workload as they clear the back log of jobs recorded during lockdown. Unfortunately, this means there will be a two to three week wait before a surveyor can visit your home and any actions/updates following the visit will be on a twenty-day response time.

We are working through the backlog as quickly as possible and appreciate your patience throughout this time.

If you have any queries or concerns, please call our Customer Service Advisors on 0800 652 3900.

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Poole Housing Partnership
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0800 652 3900
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