Poole Housing Partnership Ltd
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Allpay Payment App frequently asked questions

1. How do I get access to the Allpay Payment App?

2. Will I be the first PHP resident to use the App?

3. Does it cost to download the App or make a payment?

4. What's the advantage to me of using the App?

5. Will my data really be safe?

6. What information will I need to set up the payment App?

 


 

How do I get access to the Allpay Payment App?

You can download the Allpay app for free from iTunes, Windows Phone Store and Google Play.

Will I be the first PHP resident to use the App?

No, lots of our residents are already using the payment app to make their payments. The technology is tried and tested.

Does it cost to download the App or to make a payment?

No the App is free to download and every penny you pay goes to your rent or charge account.

What’s the advantage to me of using the App?

It securely stores payment reference numbers, bank details and payment amounts and it allows you to pay anytime, anywhere.

Will my data really be safe?

Yes – you will find when you set up the App that you need to create a password to access the system. In addition, all data held on the device is encrypted to the highest level.

What information will I need to set up the payment App?

You will need your bank details and an Allpay payment reference number, which can be found on your Allpay payment card. If you don’t have this number, please call the Income Team on 01202 264440.

Contact Us

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Rents Team
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01202 264430
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