Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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Contact us

Due to the Covid-19 pandemic, Beech House is currently closed to the public for the foreseeable future.

For the latest information regarding our service updates, please click here.

You can contact us in a number of ways: by email, telephone or via our on-line services to the right of this page. 

Telephone contact hours



For all out of office hours emergency repairs:
Call Freephone 0800 506050 


Keep in touch with our teams

Following the switch to our new telephone system in December 2020, you can now contact our teams directly on the numbers below:

Sheltered and Extra Care

If you have a general enquiry regarding Sheltered Housing, please call: 01202 817223

If you would like to talk to a Sheltered Housing Officer, please call the following numbers:

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Sheltered Officers Jan 2022.jpg

Karen Rees Housing Manager (Sheltered) 01202 127837

Lynn Piper Housing Manager (Sheltered & Extra Care) 01202 128346

For general enquiries relating to Extra Care, please call: 01202 817221

If you would like to talk to the Extra Care Housing Officer for Belmont Court and Trinidad Village, please call Emily Hunter on 01202 123983 


Other Teams

Business Support – If you have experienced any issues with the service we have provided, or would like to give some positive feedback, please call: 01202 817230

Engagement & Enforcement - If you are experiencing ongoing anti-social behaviour or having difficulties in maintaining your tenancy, please call: Emily on 01202 123985 or Lesly on 01202 128146

Housing Officers – If you have a query or problems regarding your tenancy, please call: 01202 817219

Housing Options – If you have a question regarding Right to Buy, Leasehold, Shared Ownership or Garages, please call: 01202 817217

Income – If you are having problems paying your rent or you would like to change your method of payment, please call: 01202 817216

Support – If you require assistance to help you maintain your tenancy, please call: 01202 817220   

Your Money – For free and confidential advice on all Welfare Benefits and money management, please call: 01202 817218

You can still reach us on our freephone number 0800 652 3900


Translation service

Ask a member of staff for a Big Word interpreter and tell them which language you would like.

In an emergency

If you smell gas, have no power, have frozen pipes or flooding read our safety precautions 'What to do in an emergency'.

Our address

Poole Housing Partnership Ltd
Beech House
28-30 Wimborne Rd
BH15 2BU

Map & directions

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