Contact us

Due to the Covid-19 pandemic, Beech House is currently closed to the public for the foreseeable future.

For the latest information regarding our service updates, please click here.

You can contact us in a number of ways: by email, telephone or via our on-line services to the right of this page. 

Telephone contact hours

Monday-Thursday
9:00-17:00

Friday
9:00-16:30

For all out of office hours emergency repairs:
Call Freephone 0800 506050 

_____________________________________________________

Keep in touch with our teams

Following the switch to our new telephone system in December 2020, you can now contact our teams directly on the numbers below:

Sheltered and Extra Care

If you have a general enquiry regarding Sheltered Housing, please call: 01202 817223

If you would like to talk to a Sheltered Housing Officer, please call the following numbers:

Karen Rees Housing Manager (Sheltered) 01202 127837

Lynn Piper Housing Manager (Sheltered & Extra Care) 01202 128346

For general enquiries relating to Extra Care, please call: 01202 817221

If you would like to talk to the Extra Care Housing Officer, please call Emily Hunter on 01202 123983 

_____________________________________________________

Other Teams

Business Support – If you have experienced any issues with the service we have provided, or would like to give some positive feedback, please call: 01202 817230

Engagement & Enforcement - If you are experiencing ongoing anti-social behaviour or having difficulties in maintaining your tenancy, please call: Emily on 01202 123985 or Lesly on 01202 128146

Housing Officers – If you have a query or problems regarding your tenancy, please call: 01202 817219

Housing Options – If you have a question regarding Right to Buy, Leasehold, Shared Ownership or Garages, please call: 01202 817217

Income – If you are having problems paying your rent or you would like to change your method of payment, please call: 01202 817216

Support – If you require assistance to help you maintain your tenancy, please call: 01202 817220   

You can still reach us on our freephone number 0800 652 3900

_____________________________________________________

Translation service

Ask a member of staff for a Big Word interpreter and tell them which language you would like.