Due to the Covid-19 pandemic, Beech House is currently closed to the public for the foreseeable future.
For the latest information regarding our service updates, please click here.
You can contact us in a number of ways: by email, telephone or via our on-line services to the right of this page.
Telephone contact hours
Monday-Thursday
9:00-17:00
Friday
9:00-16:30
For all out of office hours emergency repairs:
Call Freephone 0800 506050
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Keep in touch with our teams
Following the switch to our new telephone system in December 2020, you can now contact our teams directly on the numbers below:
Sheltered and Extra Care
If you have a general enquiry regarding Sheltered Housing, please call: 01202 817223
If you would like to talk to a Sheltered Housing Officer, please call the following numbers:
Karen Rees Housing Manager (Sheltered) 01202 127837
Lynn Piper Housing Manager (Sheltered & Extra Care) 01202 128346
For general enquiries relating to Extra Care, please call: 01202 817221
If you would like to talk to the Extra Care Housing Officer, please call Emily Hunter on 01202 123983
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Other Teams
Business Support – If you have experienced any issues with the service we have provided, or would like to give some positive feedback, please call: 01202 817230
Engagement & Enforcement - If you are experiencing ongoing anti-social behaviour or having difficulties in maintaining your tenancy, please call: Emily on 01202 123985 or Lesly on 01202 128146
Housing Officers – If you have a query or problems regarding your tenancy, please call: 01202 817219
Housing Options – If you have a question regarding Right to Buy, Leasehold, Shared Ownership or Garages, please call: 01202 817217
Income – If you are having problems paying your rent or you would like to change your method of payment, please call: 01202 817216
Support – If you require assistance to help you maintain your tenancy, please call: 01202 817220
Your Money – For free and confidential advice on all Welfare Benefits and money management, please call: 01202 817218
You can still reach us on our freephone number 0800 652 3900
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Translation service
Ask a member of staff for a Big Word interpreter and tell them which language you would like.
