Due to the Covid-19 pandemic, Beech House is currently closed to the public for the foreseeable future.
For the latest information regarding our service updates, please click here.
You can contact us in a number of ways: by email, telephone or via our on-line services to the right of this page.
Telephone contact hours
For all out of office hours emergency repairs:
Call Freephone 0800 506050
Keep in touch with our teams
Following the switch to our new telephone system in December 2020, you can now contact our teams directly on the numbers below:
Sheltered and Extra Care
If you have a general enquiry regarding Sheltered Housing, please call: 01202 817223
If you would like to talk to a Sheltered Housing Officer, please call the following numbers:
Karen Rees Housing Manager (Sheltered) 01202 127837
Lynn Piper Housing Manager (Sheltered & Extra Care) 01202 128346
For general enquiries relating to Extra Care, please call: 01202 817221
If you would like to talk to the Extra Care Housing Officer, please call Emily Hunter on 01202 123983
Business Support – If you have experienced any issues with the service we have provided, or would like to give some positive feedback, please call: 01202 817230
Engagement & Enforcement - If you are experiencing ongoing anti-social behaviour or having difficulties in maintaining your tenancy, please call: Emily on 01202 123985 or Lesly on 01202 128146
Housing Officers – If you have a query or problems regarding your tenancy, please call: 01202 817219
Housing Options – If you have a question regarding Right to Buy, Leasehold, Shared Ownership or Garages, please call: 01202 817217
Income – If you are having problems paying your rent or you would like to change your method of payment, please call: 01202 817216
Support – If you require assistance to help you maintain your tenancy, please call: 01202 817220 Your Money – For free and confidential advice on all Welfare Benefits and money management, please call: 01202 817218
You can still reach us on our freephone number 0800 652 3900
Ask a member of staff for a Big Word interpreter and tell them which language you would like.