Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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You said, we did

Actions and outcomes


You Said

PHP failed to respond fully to an enquiry according to timescales.  A partial response was provided immediately but PHP did not follow up on the 2nd part of his query as they should have

We Did

Procedures have been changed to ensure officers take greater responsibly for managing queries themselves and ensuring that processes for replying are delivered in full

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You Said

You did not reply to my email informing you of the faulty split plastic screw on the lever handle and no repair was done by yourselves.  I had to buy a kit to repair it myself and would like reimbursement

We Did

Information on the website did not highlight that PHP require emergency repairs to called through to ensure that they are dealt with in a timely manner.  The website has now been updated

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You Said

Works previously agreed to be carried out following a complaint were not carried out

We Did

Officers now check on the progress of orders and follow-on work that have been raised as part of an investigation into any complaint. Complaint reminders are also reviewed at weekly team meetings

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You Said

Delay in reporting outcome of original inspection and delay in following up with response to complaint

We Did

Surveyors have been reminded of the need to keep all parties informed of actions following visits

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You Said

The cleaning of the communal areas remains poor, despite raising this before

We Did

PHP has increased cleaning spot checks in communal areas

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Contact Us

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Business Support Officer
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01202 128674
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