Complaints are an important part of service review and improvement. Poole Housing Partnership (PHP) is keen to learn from any mistakes.
PHP captures all expressions of dissatisfaction, even if it is felt services are delivered in line with policies. This helps to concentrate on improving the things that are important to customers.
THE HOUSING OMBUDSMAN WANT YOUR FEEDBACK!
To help ensure that they are providing a service that is relevant and meets customer needs, the Housing Ombudsman have recently launched a consultation, seeking views on their three year (2022-2025) Corporate Plan. Find out more and have your say, here
The consultation is open until 5,00pm on Friday 12