Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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'An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents.'

Complaints are an important part of service review and improvement. Poole Housing Partnership (PHP) is keen to learn from any mistakes.

PHP captures all expressions of dissatisfaction, even if it is felt services are delivered in line with policies. This helps to concentrate on improving the things that are important to customers.

How to contact PHP

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Complaints process

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Tell us what went wrong

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You said, we did

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Quarterly reports

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Compliments & feedback

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Satisfaction survey

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Let us know how well we dealt with your complaint by completing our online
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