Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
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Project Admiral

A major external refurbishment to the four tower blocks in Poole Town starting 2020!

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Planned works 2020

The latest information regarding scheduled works across our schemes.

Find out more here

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Coronavirus (COVID-19) - PHP service updates 

For the latest information on our services.

Find out more here.

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Customer service standards

To help customers understand the service they can expect from us, we have produced a new set of Customer Service Standards in conjunction with involved residents.

 Find out more here...


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Have you been made redundant or are you at risk of being made redundant?

Please click here for more information and advice on financial support that may be available to you whilst you look for work. 

Please contact the Your Money Team on 0800 652 3900 to discuss further before making a claim for benefits. 

Are you working, paid monthly and in receipt of Universal credit (UC)?

Some employers pay their employees early over the Christmas period, for example the business may close for Christmas and New Year. If you are paid early, you will need to report the date your normally get paid on your UC journal. This means you will keep only one wages payment per UC assessment period and protect your eligibility for UC.

    The Your Money Team offers residents across the area of Poole, free and confidential advice on all Welfare   
    Benefits and day to day money management. Find out more here.



Please note that Beech House will remain closed to the public until further notice. This is to reduce the possibility of spreading Coronavirus (COVID-19) and ensure staff and customers are protected.

Customers should contact us by telephone or email.

You can report any repairs or concerns on 0800 652 3900

You can contact your Housing Officer or Sheltered Housing Officer on their normal number, although this may be picked up by another member of staff. 

You can also email us at:

Sheltered Housing  

Housing Officers  



For the latest updates to our services, please click here.



If any residents have recently visited countries which are currently not part of the Uk’s travel corridor and are now having to quarantine, please let us know so that we can update our system. 

You can call us on 0800 652 3900 or email: enquiries.php@bcpcouncil.gov.uk

For details of the latest inclusions and exclusions, click here.



Coronavirus (COVID-19) pandemic privacy notice

This privacy notice explains how Poole Housing Partnership Ltd will use your personal data in order to meet the unprecedented challenges of the COVID-19 pandemic, while supporting our residents and providing essential service to those most in need.

Please click here to read this and the PHP Data Protection Policy which contains more detailed information about our data processing.



If there are any changes in your circumstances,click here for helpful hints. 



Due to the current situation and the high number of calls that the team is receiving, please could you direct any Income queries to rent.php@bcpcouncil.gov.uk and we will respond either by email, or call you back if needed.



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Your BCP Council

For information or advice regarding your Council Tax, call 0345 0344 569, or click

For details about services and support, click here.

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Finding A Home

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