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Coronavirus (COVID-19) - PHP service updates

For the latest information on our services.

Find out more here.

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Please follow government guidelines and stay safe!

In England, groups of up to six people from different households are able to meet outdoors, or in a garden, while continuing to practice social distancing with those who do not live in the same household.

Do NOT visit friends and family inside their homes or spend time indoors with anyone you do not live with.

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PHP SERVICES - JUNE 2020

For all the latest updates to our services, please click here.

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GENERAL DATA PROTECTION INFORMATION

Coronavirus (COVID-19) pandemic privacy notice

This privacy notice explains how Poole Housing Partnership Ltd will use your personal data in order to meet the
unprecedented challenges of the COVID-19 pandemic, while supporting our residents and providing essential services
to those most in need. Please click here to read this and the PHP Data Protection Policy which contains more detailed
information about our data processing.

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Because of the current situation and the high number of telephone calls that the PHP Income Team is still receiving,
please can you direct any Income queries to rent.php@bcpcouncil.gov.ukwe will then respond either by email or call you
back if needed.

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CHANGES IN CIRCUMSTANCES - BENEFIT ADVICE. For helpful links, click here

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UPDATE 24th March 2020

Following last night’s announcement regarding national lockdown, the PHP team has been working this morning to identify how we can provide essential services to all our residents during this difficult period.

We are obviously mindful that we need to protect our tenants, staff and contractors during these challenging times, so our focus for at least the next three weeks will be on the following:

Emergency repairs – this covers anything relating to gas, electrics, water or fire safety.

Supporting elderly and vulnerable tenants – our staff will be carrying out their usual welfare checks although these will be by telephone rather than face to face

Urgent housing management issues

Help with paying rent or advice

Our main switchboard (0800 652 3900) will stay open, but we would ask that residents limit telephone contact with the office as much as possible, as we only have a small number of staff available to take calls.

Please would you email if you can, as these will go directly to the correct team.

Sheltered Housing
ShelteredHousingTeam@bcpcouncil.gov.uk

Housing Officers
housingofficers.php@bcpcouncil.gov.uk

Repairs
RepairHelpdesk@bcpcouncil.gov.uk

Rents
rent.php@bcpcouncil.gov.uk

General Enquiries
comments.php@bcpcouncil.gov.uk

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Tuesday 24th March 2020

Following last night’s announcement by the government regarding lockdown, we are reviewing how we can deliver services and putting emergency plans in place. We will update you further as

soon as we can. Please can we ask that you email rather than phone as most staff are able to pick up their emails but we only have a skeleton staff able to answer calls.

Thank you for your patience and take good care.

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IMPORTANT NOTICE

Please note that Beech House will be closed to members of the public from Monday 23rd March 2020 until further notice.

PHP is following guidance from central government around how to reduce the spread of Coronavirus (COVID-19). This includes adjusting behaviours in order to protect those who are most at risk should they contract it.

For this reason, PHP has taken the decision to close Beech House in line with social

distancing guidance to ensure staff and customers are protected as much as possible.

We would ask customers to contact us via telephone or email.

Our main switchboard will stay open so please report any repairs and concerns through this. The number is 0800 652 3900.

You can contact your housing officer or sheltered housing officer via their normal number although this may be picked up by another member of staff.

You can also email us at:

Sheltered Housing
ShelteredHousingTeam@bcpcouncil.gov.uk

Housing Officers
housingofficers.php@bcpcouncil.gov.uk

Repairs
RepairHelpdesk@bcpcouncil.gov.uk

Rents
rent.php@bcpcouncil.gov.uk

General Enquiries
comments.php@bcpcouncil.gov.uk

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