Poole Housing Partnership Ltd
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Coronavirus (COVID-19) - PHP service updates 

For the latest information on our services.

Find out more here.

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Planned works in 2020

A list of all scheduled works taking place across our properties in Poole.

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Hoarding

Do you or anyone you know own or store a lot of belongings in their property? Having a ‘cluttered’ home can cause a host of problems that as a tenant you may not be aware of.

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Customer service standards

To help residents understand the service they can expect from us, we have produced a new set of Customer Service Standards, produced in conjunction with involved residents.

 Find out more here...

    

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FAQs

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Please follow government guidelines and stay safe!

In England, groups of up to six people from different households are able to meet outdoors, or in a garden, while continuing to practice social distancing with those who do not live in the same household.

Do NOT visit friends and family inside their homes or spend time indoors with anyone you do not live with. 

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      PHP SERVICES - JUNE 2020

      For all the latest updates to our services, please click here.

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  GENERAL DATA PROTECTION INFORMATION 


      Coronavirus (COVID-19) pandemic privacy notice

      This privacy notice explains how Poole Housing Partnership Ltd will use your personal data in order to meet the
      unprecedented challenges of the COVID-19 pandemic, while supporting our residents and providing essential services
      to those most in need. Please click here to read this and
the PHP Data Protection Policy which contains more detailed
      information about 
our data processing.

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      Because of the current situation and the high number of telephone calls that the PHP Income Team is still receiving,
      please can you direct any Income queries to rent.php@bcpcouncil.gov.ukwe will then respond either by email or call you
      back if needed.

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      CHANGES IN CIRCUMSTANCES - BENEFIT ADVICE.  For helpful links, click here

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UPDATE  24th March 2020

Following last night’s announcement regarding national lockdown, the PHP team has been working this morning to identify how we can provide essential services to all our residents during this difficult period.

We are obviously mindful that we need to protect our tenants, staff and contractors during these challenging times, so our focus for at least the next three weeks will be on the following:

  • Emergency repairs – this covers anything relating to gas, electrics, water or fire safety.
  • Supporting elderly and vulnerable tenants – our staff will be carrying out their usual welfare checks although these will be by telephone rather than face to face
  • Urgent housing management issues
  • Help with paying rent or advice
Our main switchboard (0800 652 3900) will stay open, but we would ask that residents limit telephone contact with the office as much as possible, as we only have a small number of staff available to take calls.


Please would you email if you can, as these will go directly to the correct team.

Sheltered Housing  
ShelteredHousingTeam@bcpcouncil.gov.uk

Housing Officers  
housingofficers.php@bcpcouncil.gov.uk

Repairs  
RepairHelpdesk@bcpcouncil.gov.uk

Rents  
rent.php@bcpcouncil.gov.uk

General Enquiries  
comments.php@bcpcouncil.gov.uk

 

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Tuesday 24th March 2020

Following last night’s announcement by the government regarding lockdown, we are reviewing how we can deliver services and putting emergency plans in place. We will update you further as

soon as we can. Please can we ask that you email rather than phone as most staff are able to pick up their emails but we only have a skeleton staff able to answer calls.

Thank you for your patience and take good care.

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IMPORTANT NOTICE

Please note that Beech House will be closed to members of the public from Monday 23rd March 2020 until further notice.

PHP is following guidance from central government around how to reduce the spread of Coronavirus (COVID-19).  This includes adjusting behaviours in order to protect those who are most at risk should they contract it.

For this reason, PHP has taken the decision to close Beech House in line with social

distancing guidance to ensure staff and customers are protected as much as possible.

We would ask customers to contact us via telephone or email. 

Our main switchboard will stay open so please report any repairs and concerns through this. The number is 0800 652 3900. 

You can contact your housing officer or sheltered housing officer via their normal number although this may be picked up by another member of staff. 

You can also email us at:

Sheltered Housing  
ShelteredHousingTeam@bcpcouncil.gov.uk

Housing Officers 
housingofficers.php@bcpcouncil.gov.uk

Repairs 
RepairHelpdesk@bcpcouncil.gov.uk

Rents 
rent.php@bcpcouncil.gov.uk

General Enquiries 
comments.php@bcpcouncil.gov.uk

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