Poole Housing Partnership Ltd
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Achievements and accreditations

Our Achievements

We're proud of what we do!

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Poole Housing Partnership (PHP) is continually developing and improving the services that we deliver.

PHP has received accreditations for being a considerate employer and a customer focused organisation, that is constantly striving for excellence in everything that it does.


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Top 50 landlords

We are 18th in the nations Top 50 Social Landlords 2016! We are one of just two Top 50 Social Landlords across the South West of England!


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3-Star 'Excellent' Assessment

This accreditation was awarded by the Government Watchdog, the Audit Commission, following their inspections of PHP. This achievement means that PHP is officially rated as one of the best housing organisations in the UK.


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Customer Service Excellence Standard

For the past seven years, PHP has secured Customer Service Excellence accreditation. The criteria tests those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. 

The Government wants public services that are efficient, excellent, effective, equitable and empowering - with the customer always at the heart of service provision. With this in mind, Customer Service Excellence was developed to offer public services a practical tool for driving customer-focused change within their organisation. The standard is based on the following criteria:

  • Customer insight

  • The culture of the organisation

  • Information and access

  • Delivery

  • Timeliness and quality of service

For further details and information relating to performance & quality initiatives please contact the Performance and Communications Team, see the contact details to the right of this page.

Alternatively you can find out further information at the following website http://www.customerserviceexcellence.uk.com/

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Sunday Times Top 100 Employers

PHP is proud to have achieved, for the 8th consecutive year, a place in the Sunday Times list of the Best 100 Not-For-Profit Companies to Work For. Judged on the opinions of our employees, we have we have featured in this prestigious list since our very first entry back in 2009. This year we were also given a Special Award for ‘Giving Something Back’ which shows that as well being a great employer, we are doing lots of good work out in our communities, to promote health and wellbeing and support the environment. 


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Positive About Disabled People

The “two ticks” symbol, which we display, is awarded by Jobcentre Plus in recognition of our commitment to the employment, retention, training and career development of disabled employees. 





Contact Us

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Performance Monitoring Officer
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01202 264401
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