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Service charges

 

Each year we will send you a ‘Leasehold Annual Statement' to the most up to date contact address we hold. If we do not have a contact address the statement will be posted to the property address.

What are service charges? 

Service charges cover the day to day cost of managing your property and can include the cost of:

Grounds maintenance

Response repairs

Cleaning/Caretaking

Buildings insurance

Communal lighting

Heating

Communal TV aerial

Management admin

Records and accounts charge

 

How can I pay my service charges?

You can pay your service charges in a number of ways. Please see our "Ways to pay" page.

 

Grounds maintenance

This charge is for blocks with communal grounds. The grounds are maintained throughout the year by Leisure Services and the Borough of Poole’s contractors, Continental Landscapes. This may include sweeping, mowing grass, pruning shrubs and trees and planting or re-planting where necessary. 

Response repairs

We are responsible for keeping the "common parts" of your block in good repair. This means that we will look after the structure of the building and the landings and hallways (including lighting, door-entry systems, lifts, communal aerials and so on).  This charge does vary from year to year depending on the number of repairs carried out but you will be provided with a breakdown of the repairs.

Cleaning/Caretaking

Blocks which have internal communal areas are cleaned by the PHP cleaning contractors AJL. Each block has an individual program schedule. 

Buildings insurance

The buildings insurance premium is part of a block policy which covers all the Council’s properties. The insurance is provided by Zurich Municipal.

Communal lighting

This charge relates to the actual cost of providing the lighting to any communal hallways, passageways and entrances of the block.

Heating

This charge relates to those leasehold properties which are served by a communal heating system or where the communal areas are heated.

Communal TV aerial

Leaseholders in blocks which have communal TV Aerials/Sky dishes are required to pay a small charge towards the annual maintenance. Breakdowns and repairs to the communal aerials will be paid for as part of the Response Repairs charge.

Management admin

This is charged at a percentage, according to the terms of your lease, of the cost of services received and includes planning and managing the contracts, providing contract specifications, monitoring contractors’ performance, staff ordering repairs and inspecting work before and after completion. 

Records & accounts charge

This is the cost of providing the leasehold service required under the terms of your lease and current leasehold legislation. The charge covers a wide range of items such as answering leasehold queries, preparing and issuing Leasehold Annual Statements, carrying out major works consultations, invoicing lessees and collecting service charges. More detailed information about this charge can be found in your leaseholder handbook.

Contact Us

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Karen Toft,
Leasehold Services Officer

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01202 264452

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