.

Repairs, alterations and upkeep of your home

Our Repairs Helpdesk is responsible for the day to day maintenance of all council properties across the Borough of Poole.

Report It

You can report a repair at anytime via our secure online form 'Report a Repair'. You can also report a repair during office hours to the Repairs Helpdesk or, if you live in a sheltered scheme, you can report it to your Sheltered Housing Officer. 

Our opening hours are:

Monday - Thursday    8.30-17.15
Friday    8.30-16.45

For all emergency repairs outside our normal hours call our Freephone number 0800 50 60 50

For all Gas Servicing and Breakdown enquiries please call P H Jones on 0800 389 7312. Please ensure you have gas on the meter and the thermostat is turned up.

Ask For ID

Always ask for ID

All works are carried out using only registered contractors to ensure the safety of our customers and their homes.  All PHP staff and our contractor teams carry identification badges. To protect your security and peace of mind, all operatives and staff will show their ID badges before entering your home.

Should you have any doubts about the authenticity of a card, or cardholder, please call us immediately on our Helpdesk number, see the contact details to the right of this page.   


 Repairs & alterations

Repairs and alterations

Keeping safe in your home

Safety in the home

Handy hints & tips

Handy hints

Contact Us

Contact icon
Repairs Helpdesk
Phone icon
0800 6523900

PHP Player

A series of short videos showing tips for making minor repairs in the home, just click the button to play...

PHP Player
Rate this page