Poole Housing Partnership Ltd
Emergency out of hours helpline 0800 50 60 50
RSS Feed A-Z of Services
Repairs, upkeep & alterations

Repairs, alterations and upkeep of your home

PLEASE NOTE that our office will be closed from 1.30 pm on Friday 15th December. Should you need to contact us in an emergency, call 0800 652 3900 and you will be automatically transferred to Borough of Poole's switchboard.

It will be business as usual on Monday 18th December.

Our Repairs Helpdesk is responsible for the day to day maintenance of all council properties across the Borough of Poole.

Report It

You can report a repair at anytime via our secure online form 'Report a Repair'. You can also report a repair during office hours to the Repairs Helpdesk or, if you live in a sheltered scheme, you can report it to your Sheltered Housing Officer. 

[ Zoom ]
Christmas opening times.jpg


Monday - Thursday: 8.30-17.15
Friday: 8.30-16.45


Monday - Thursday: 9.00-17.00
Friday: 9.00-16.30

For all emergency repairs outside our normal hours call our Freephone number 0800 50 60 50

For all Gas Servicing and Breakdown enquiries please call P H Jones on 0800 389 7312. To reschedule or book new appointments you can now email PHPAppointments@phjones.com. Please ensure you have gas on the meter and the thermostat is turned up.

Before you give PHJones a call, check out their troubleshooting guide. You may find the information you need to get your system up and running.

Ask For ID

Always ask for ID

All works are carried out using only registered contractors to ensure the safety of our customers and their homes.  All PHP staff and our contractor teams carry identification badges. To protect your security and peace of mind, all operatives and staff will show their ID badges before entering your home.

Should you have any doubts about the authenticity of a card, or cardholder, please call us immediately on our Helpdesk number, see the contact details to the right of this page.   

Rate this page
Go to...