To set up a direct debit just let us know your bank details. We need the name of the bank, your bank account number and your sort code. You also have the option of the direct debit payment being taken from your bank on the 1st or 10th of each month.
Once set up no further action is required by you. Any change in your payment amount is notified to you in plenty of time to ask us about it before we request it from your bank. You can download a direct debit form opposite.
To set up a Standing Order, you need to contact your bank. You will need to advise them of our bank details which are:
Borough of Poole Collection Account
Account Number: 20627437
Sort Code: 20-68-79
You will need to quote your 12 digit rent/service charge account reference number so that we can allocate your payments to your rent/service charge account when they come through to us.
You will also need to tell the bank how much you need to pay and the frequency of the payments.
If your rent/service charge changes, for example in the new financial year or because of a change to your Housing Benefit entitlement, you are responsible for making the changes to your payments by updating the payment details with your bank.
Payment can be made using a credit or debit card via the Borough of Poole's secure web site at http://www.boroughofpoole.com/pay/
You will need the following information:
- Rent/service charge account number
- Rent/service charge account name
Unless you have asked to pay by direct debit, a plastic payment card is automatically provided for you to make payment at any post office or PayPoint outlet. You will not be charged for this service, but payment must be made in cash.
If you lose your card, please contact us on 01202 264440 to request a new one. The card does not hold any details other than your name and reference number so there is no need to worry about cancelling your lost swipe card.
We can take your payment over the phone if you have a credit or debit card. For your convenience we have an automated system which is available 24 hours a day, 7 days a week. The number for the 24 hour automated payment line is 01202 672932. You will need your credit or debit card and your 12 digit rent/service charge account reference number.
You can also call the Income Team direct on 01202 264440 during office hours and they can take a payment over the phone for you.
Cheques, with your 12 digit rent/service charge account reference number written on the back, can be sent to:
Borough of Poole
PO Box 722
(please do not send cash through the post)
The Cash Office at the Civic Centre is open:
Monday to Thursday 8:30 to 17:15 and on Fridays 8:30 to 16:45