Paying Your Rent

Here at Poole Housing Partnership we work hard to collect all the rent and charges that are due to us. The money we collect pays for the housing services we offer you. It also covers things like borrowing costs for major repairs to properties.

Every year, the Government decides how much your rent should be. The calculation involves looking at the value of your home as well as the average wage levels locally (for us, it is the average Dorset wage). We do not keep all the rent. We are able to use some for managing and maintaining your home. Some, however, is paid to the Government. This is decided each year and is consulted on as we prepare the budget.

The Income Team

The collection of rent and charges is managed by our Income Team. The team also manage all the accounts ensuring that the figures are correct. In addition they offer help and advice on the best ways to pay. If you want to speak to someone from the Income Team about paying your rent or you have a query on your account then please see the contact details on this page. You can also make an appointment to speak with someone from the team face to face.

Commonly asked questions and answers

• When should I pay my rent?

• What ways are there to pay my rent?

• What should I do if I have missed a rent payment and am in arrears?

• I am having trouble paying my rent, where can I get help?

• What will Poole Housing Partnership do if I do not clear my arrears?

• What are Former Tenant Arrears?

For the answer to all these questions please see the links to the left of this article! 

For more information about Leaseholder Service Charges please select the related article link on the right of this page.