Tenant Services Authority
Your chance to have your say about standards in social housing
Respond to our statutory consultation on the standards social housing landlords will have to meet in future.
The TSA have drawn up new standards for social housing landlords. They're based on what tenants and landlords have told them was important to get right.
There are six new standards. They place greater emphasis on the relationship between landlords and their tenants at the local level – one where tenants are at the heart of shaping, influencing and monitoring the services they receive.
The proposed new standards for social housing providers are the centrepiece of the new regulatory framework. They describe the outcomes they want to see delivered and the specific requirements they expect all providers to comply with in meeting these outcomes. They believe the best place for the quality of services to be discussed, agreed and scrutinised is locally between providers and their tenants. So their standards require providers to set out what they offer to tenants and set local standards that reflect the priorities of local communities.
Registered providers of social housing will have to meet their standards. Where they don't, they will expect speedy self-improvement and where this is insufficient they have a new graduated range of enforcement powers to ensure that tenants get the service they deserve.
Poole Housing Partnership have now completed their annual report, and it has now been sent off to the TSA. The report has outlined how PHP will meet these new standards and how our service standards will work alongside these standards.
For further information, contact Marie Marsh, Resident Involvement Coordinator on 01202 264422 or Bill Shaw, Head of Best Value and Performance on 01202 264403.