Caretaker Service Service Standard
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Caretaker Service: we will...
- Provide a daily caretaking service at the high-rise blocks.
- Provide metre readings within 48 hours of request where metres are in communal cupboards.
- Act as a first point of contact for residents for communal repairs.
- Visit new tenants of high-rise blocks within 48 hours of occupation.
- Carry out a weekly inspection of PHP estates.