Sheltered Housing- Service Standard
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Sheltered Housing: we will...
- Provide a dedicated Sheltered Housing Officer/s for each scheme to support resident's independence and manage the estate.
- Provide a visiting and intercom service tailored to individual residents housing support needs.
- Annually review support plans and complete a needs & risk assessment with each resident and with all new residents within 4 weeks of moving in.
- Liaise and work in partnership with other support or care agencies on behalf of the resident.
- Provide a 24-hour monitoring (speech system) and response service for emergency calls, and maintain and test the equipment to ensure calls are handled quickly and effectively.
- View empty properties with prospective tenants within 5 working days of nomination and make an appointment to visit new tenant within 2 months after they move in.
- Annually advertise estate inspections and record any actions needed and advise residents of the outcome within 1 month of the inspection.
- Keep the sheltered schemes free from graffiti and order the removal of rubbish within 2 working days of being reported.
- Ensure graffiti of an offensive nature will be removed within 24 hours of it being reported to us.
- Consult residents before improvements on schemes are undertaken.
- Work with residents to ensure the communal lounges are well maintained, equipment is checked and we hold an AGM for each scheme.
- Monitor contractors who carry out the cleaning of buildings and ground maintenance and involve residents to ensure that contractors provide the service we expect.