Disabled Adaptations Service Standard
We have developed service standards for each team and the area of work that they cover, to ensure that you receive a consistently high quality service from us.
Aids and Adaptations: we will...
- Acknowledge requests for aids and adaptations within 1 working day.
- Carry out minor adaptations within 10 working days.
- Carry out major adaptation work not needing planning permission within 12 months.
- Keep those on the waiting list informed and consulted with every 3 months, with an aids and adaptation newsletter and an annual focus day.
- Support you to move to a more suitable property for your needs where appropriate.
- Work in partnership with specialist agencies to support a variety of individual disability needs.