Estate Management Service Standard

Estate Management: we will...

• Carry out an estate tour every 6 months with your local resident representative and key partners.
• Let you know two weeks before an estate tour will take place.
• Provide estate tour reports within 5 working days of the tour date.
• Provide an update on actions one month on from the tour.
• Be aware of antisocial behaviour and vandalism on our estates and report within 24 hours.
• Sticker untaxed and abandoned vehicles on our land within 3 days of being notified.
• Replace light bulbs in all our estate lighting within 7 days of it being reported. Time clocks will be changed to make sure they come on in the hours of darkness
• Graffiti of an offensive nature will be removed within 24 hours. All other instances within 4 working days.
• We will order a repair for any faulty lighting that is our responsibility within 1 day of it being reported.
• Remove illegally dumped bulk refuse from our land within 2 working days of it being reported.
• Recharge any person who is responsible for causing damage to our property or dumping rubbish.
• Make sure all homes reported as abandoned are investigated within 2 days.
• We will ensure that all areas will predominantly be free of litter and rubbish.
• In flats and communal areas, we will ensure that
  • Floors and stairs will be swept, mopped or vacuumed depending on the floor covering. We will not wash the floor if there is a chance it will freeze in cold weather
  • General surfaces such as banisters, handrails and skirting boards will be dusted or washed down. Cobwebs from ceilings, walls and light fittings will be removed
  • Mats and mat wells will be swept when required. Windows and glass that are accessible in the communal areas will be cleaned, when needed