Resident Involvement- Engaging With You

Neighbourhood Improvements on Council Estates (NICE) Scheme

The NICE scheme gives residents the opportunity to bid for a grant up to £3000 to improve their neighbourhood. Examples of work could include gardening and garden improvements, lighting, security works and art work.

Time: Varies according to improvement

How: Contact Resident Involvement Officer (see Related Contacts)

Training

We provide various training sessions, ranging from short I.T. taster sessions to full training and personal development courses. They can help people develop life skills, be more effective in their involvement or find work and new careers. See our annual training programme in the Related Documents section for more information.

Time: Varies according to course, from 2 hours to 32 hours

How: Contact Resident Involvement Officer (see Related Contacts)

Working Groups

Working Groups exist to enable us to consult with residents over a range of issues. Membership is open to any resident. Members give feedback on any proposal in a specific area of activity, help draft policies and proposals and monitor relevant service delivery.

Current Working Groups:

• Focus on Disability – works with PHP on disability issues
• Tenancy Support Coffee Mornings – drop-in for Tenancy Support Clients
• Reading Group – ensures PHP documents are understandable
• Reinvestment Panel – consults on reinvestment in PHP properties and community
• Cleaning Monitoring Group – monitors Cleaning Contract standards
• Decent Homes Core Groups – monitor Decent Homes contracts
• Resident Repairs Panel – looks at Repairs service
• Communications Group – editorial group for At Home magazine
• Resident Resource Centre Group – manages Resident Resource Centre
• Grounds Maintenance Monitoring Group - monitors maintenance on estates

Time: Varies according to Working Group

How: Contact Resident Involvement Officer (see Related Contacts)

Local Community Representatives

A Local Community Representative represents their street, their block or their neighbourhood. They work to improve the quality of life for people in their local community through effective liaison with our staff and other appropriate agencies, as often they are the first and best placed to know what is going on.

Time: Minimum 6 hours per month

How: Contact Resident Involvement Officer (see Related Contacts)

Sheltered Housing Resident Associations

Each Sheltered Housing complex has a Resident Association which represents all residents in that area. They are run democratically in accordance with the aims set down in a model constitution and provide a way for residents to be involved in improving their community.

Time: Varies according to position and activities

How: Contact local Sheltered Housing Officer

Resident Associations

There are a number of Tenant and Resident Associations which represent all residents in a defined area. They are run democratically in accordance with the aims set down in their constitution, and provide a way for residents to be involved in their community and represented by their elected committee to Poole Housing Partnership. If there isn't one in your area, we could help you try and set one up.

Time: Varies according to position and activities

How: Contact Resident Involvement Officer (see Related Contacts)

Leaseholder Customer Service Panel

This panel is made up of resident leaseholders, elected at the Leaseholder Annual Forum, and one non-resident leaseholder. It meets with our Asset Management team to discuss all issues relating to leaseholders and leasehold management, including service charges, maintenance and investment.

Time: 2 hours every 3 months

How: Contact Leasehold Customer Services Officer (see Related Contacts)

Sheltered Housing Forum

The Sheltered Housing Forum is made up of all the Sheltered Housing Local Community Representatives and the Senior Sheltered Housing Officers. The group discusses issues which are common to all Sheltered Schemes and the housing needs of older people, and how to improve the environment and communities in sheltered housing.

Time: 2 hours every 3 months

How: Contact Sheltered Housing Manager

Community Housing Action Teams (CHATs)

CHATs are formed by Local Community Representatives, Resident Association representatives, interested residents, Housing Officers, local police officers and councillors. They meet to discuss and resolve issues affecting the local area, such as the environment, maintenance, crime and anti-social behaviour, and how to make neighbourhoods better.

Time: 2 hours every 3 months

How: Contact local Housing Officer